Sheraton Jiuzhaigou Resort Sichuan Province China
1. Hotel Description
Background and Positioning of Sheraton Jiuzhaigou Resort Sichuan Province, China.
Once the most famous international hotel chain in Jiuzhaigou, Sheraton Jiuzhaigou Resort opened in 2007 and is positioned in the high-end vacation market, focusing on the “Snowy Mountains + Tibetan Culture” experience, which attracts many European and American tourists.
Sheraton Jiuzhaigou Resort Altitude and Location Advantages
- Altitude: 2800 meters (higher than Denver, need to pay attention to plateau reaction)
- Location: Only 5 kilometers from the entrance of Jiuzhaigou Scenic Spot, 15 minutes walk or take a free shuttle bus
- Advantage: you can see the snowy mountains when you push the window open, and it’s only a 2-hour drive to Huanglong Scenic Area
Does Sheraton Jiuzhaigou Resort Northwest Gate (branch) exist? Name Dispute Resolution
Many people searching for “Northwest Gate” are mistaken! There is only one Sheraton in Jiuzhaigou, located in Zhangzha Town. The so-called “Northwest Gate” is actually the direction of the entrance to the scenic area, not the branch.
2. History The history of Sheraton Jiuzhaigou is as follows.
Operation history from opening to pre-earthquake
- 2007-2017: received a large number of international tourists, especially American photography tours and business meetings
- Special services: Tibetan welcome ceremony, high mountain oxygen bar, customized trekking routes
- Awards: 2015 TripAdvisor “Award of Excellence” winner.
The combination of international brand positioning and localized service
- Dining: American breakfast (omelette, bacon) and Tibetan yak hotpot available
- Staff: 80% speak basic English, English guides can be arranged by the concierge
Hotel Status and Significant Events
1. Sheraton Jiuzhaigou Resort Earthquake Damages and Reasons for Closure
Damage to the hotel from the 2017 Jiuzhaigou earthquake
- Structural Damages: cracked glass dome in lobby, cracked walls in some guest rooms
- Facility damage: swimming pool collapsed, parking lot buried by falling rocks
- Official damage assessment: over RMB 200 million
Whether to rebuild after the earthquake?Sheraton Jiuzhaigou Is Closed Analysis of Official Statement
- Closed indefinitely as of August 2017
- Marriott statement: no plans to rebuild for now due to high restoration costs
- Status: building not demolished, but perimeter cordoned off
Is Sheraton Jiuzhaigou Resort Sold Out the same as closed?
“Sold Out” is incorrect information! The hotel has been taken down on booking platforms (e.g. Agoda) and is shown as closed.
2. Current operational status
Alternative: Highly rated hotels in the neighborhood recommended
- Luneng Hilton Jiuzhai (4.8 points): Tibetan design + spa, from $200/night
- Indigo Hotel (4.7 points): net red card place, from $150/night
- Holiday Inn Express (4.5 points): walk to scenic spots, $80/night
- For more hotels click here where to stay in jiuzhaigou?
Service & Reservation Information
1. Historical Services and Facilities
Configuration of guest rooms, catering and conference facilities
- Guest rooms: 312 rooms, 60% of which are mountain view rooms, equipped with oxygen generators
- Dining: 3 restaurants (Western/Sichuan/Tibetan), bar with single malt whisky
- Meeting: 800 square meters banquet hall, which has held international ecological forums
Sheraton Jiuzhaigou Resort Agoda vs. Ctrip etc.
- Before the earthquake Agoda rating 8.6 points, Ctrip 4.8 points
- Price difference: Agoda price including tax $180, Ctrip ¥1200 (about $170)
2. Transportation and Neighboring Support
Jiuzhaigou Scenic Area Transportation Guide
- Distance from Jiuzhaigou Huanglong Airport: 1.5 hours drive (chartered bus ¥300)
- Shuttle bus: hourly, free ride
Neighborhood Attractions and Travel Route Planning
- Must-see attractions: Jiuzhaigou Wuhua Sea (15-minute drive)
- Hidden Play: Songpan Ancient City Horseback Riding (1 hour drive, ¥50/hour)
Sheraton Jiuzhaigou Resort Review
1. Resident’s real reviews
Summary of pre-earthquake guest experience
- Good comments: staff fluent in English, rich breakfast, unrivaled view of snow-capped mountains
- Bad comments: WiFi is unstable, high season prices are inflated.
Post-earthquake word-of-mouth changes and public opinion reactions
- After 2017: a large number of complaints were not processed in time for refunds
- Controversy: Marriott criticized for “lack of responsibility”
2. Focus of the controversy
Does “Closed” affect booking refunds? Case Analysis
- Case: Booked in August 2017 for a September stay and received a refund 3 months later.
- Recommendation: dispute through credit card company
Brand Trust and Liability Assumption after Disaster
- Marriott’s failure to offer a compensation package vs. Hilton’s quick rebuild is praised
Summarization and Future Outlook
- Revelation: Natural disasters’ blow to high-end tourism cannot be ignored
- Trends: Jiuzhaigou shifts to eco-lodging, low likelihood of international brand return
Appendices
Contact and statement inquiries
- Marriott China Customer Service: 400-830-0250 (English service)
- Official website of Jiuzhaigou Administration: www.jiuzhai.com
Safety Tips for Traveling after the Earthquake
- Avoid the rainy season (June-August) to prevent landslides
- Purchase travel insurance with plateau insurance (recommend World Nomads)
FINAL ADVICE Don’t search for “Sheraton Jiuzhaigou Reservations” – it’s history! You can still enjoy the stunning scenery of Jiuzhaigou by choosing alternative hotels and booking 3 months in advance, such as ritz-carlton reserve hotel jiuzhaigou & Spa or the 10 recommended hotels in Jiuzhaigou!
